Terms Of Service
Terms & Conditions for the supply of goods on www.cottontwist.co.uk. 'Goods' refers to crafts & decorations purchased from this website.
Making a purchase
We must receive payment in its entirety for the full price quoted on the items at checkout before an order can be accepted. Once we have been notified of receipt of payment, we will email the customer with confirmation of order on the email address provided to us. Once we've confirmed and accepted your order, a legally binding contract is entered into between us and the customer. All credit card purchases must be directed to the cardholder's address.
Pricing and Promotional codes
All of our prices are given in GBP. Fluctuations in currency and credit card charges may affect the final amount charged to your credit card.
It might not be possible to deliver to some locations, please see our delivery charges set out on our website.
We may occasionally offer promotional discount codes which may apply to specific items or delivery methods on our website. These codes can only be used on full-priced items and cannot be used in conjunction with any other offer or discount.
Packaging and Delivery
All orders will require a signature on delivery. Deliveries within the UK are charged at £7.50 and all orders are dispatched using iPost parcels.
A courier service is also available on request for London orders. Please contact us directly to make use of this service.
If an order is returned to us due to the postal or courier service not being able to complete the delivery for any reason, the customer will be responsible for the repeat delivery costs.
Depending on availability of the item ordered, we aim to dispatch within 5 working days of purchase. If the item is readily available and in stock we will dispatch it on the following working day. If it is an item that is not in stock, it will be dispatched within 5 working days after the day the order was placed.
Cancellation By Us
We reserve the right to cancel a transaction between ourselves and the customer for the following reasons. If we do cancel an order, the customer will be notified by email or telephone, and the customers credit card will be re-credited as soon as possible. We will not be obliged to offer any additional compensation for disappointment suffered.
If the items that you receive from us are not what you ordered, or are damaged, we shall not have any liability to you the customer unless you notify us of the problem by email within 7 working days of receipt of the items in question.
On confirmation of the delivery date from us, if you don't receive the items you ordered from us within this time frame (usually 5 working days) from placing the order, we shall have no liability to you unless you notify us by email or telephone of the problem. This must happen within 7 working days from the date of expected receipt of delivery as confirmed by us. If you notify us of the issue under this condition, we will be obliged to either:
- make good any shortage or non-delivery
- replace any damaged or defective items
- refund to you the amount paid by you for the items in question. This excludes the delivery charge.
We will not be liable to you for any indirect or consequential loss or damage of items purchased from us once the items have been used.
We cannot be held responsible for any delays in delivery once the items have left us and are in possession of the courier.
We reserve the right to alter our terms and conditions on occasion. Following these changes, the customers' continued use of the website acts as their acceptance of these changes. It falls under the customers' responsibility to check on any changes to our terms and conditions.