If you need to edit your order, please drop us a line at info@cottontwist.co.uk with your order number & the details of changes you would like to make and one of our team will get back to you ASAP. Please note that all orders placed before 11am Mon to Fri are dispatched on the same day by midday, & once shipped we are unable to make any edits to your order.

If you wish to cancel your order, please let us know ASAP by emailing our team at info@cottontwist.co.uk. Please note that all orders placed before 11am Mon to Fri are dispatched on the same day by midday and once an order has been shipped, we are unable to cancel this.

We do! If you would like to send direct to the recipient, or just let us take care of the fiddly bits for you, gift wrap is available as an add-on option for all our activity boxes & pencil sized tin gifts.

For UK shipping, there are 3 delivery options: Standard for delivery within 2 – 3 working days, Tracked 24 for 1 working day delivery, & Special Delivery for delivery before 1am the next working day.

For international deliveries, we ship all orders on a tracked service & delivery times vary dependant on your location. For more information, please drop us a line at info@cottontwist.co.uk.

We regret that we are currently unable to ship to the EU via this website but if you are based with the EU, please email us and we will be able to help you!

You can indeed! We are based in Chiswick, West London. If you are close by & fancy popping along to pick up your order, please select ‘Local Pick Up’ as your delivery option during the checkout process.